Frequently Asked Questions
Q: How long will it take to make my order?
Awards2you is committed to providing our customers the most efficient and fastest service for receiving their awards. Most items we offer are produced and shipped within 2-3 business days.
Delivery time and dates are estimates only. They can vary due to proof delay, receipt of poor quality logo, size of order, backorders, payment delays and shipping delays beyond our control. When we ship your awards you will receive email confirmation with shipping details. Proofs are emailed to customers within 1 business day of receipt of order. Production/Shipping will be 1-3 days upon final reply of proof from customer.
Example: Order received, Proof sent next business day, Production time 1-3 days following proof approval, Shipping time see Shipping Chart.
If you have any particular questions Contact Us.
Q: How will my awards be designed?
Our graphics department designs all awards. Each member of the department has graphics design experience
and years of experience in the awards industry. We size, space, and center each award.
Examples of our work can be found throughout our web site. If you have any special request please call or email us.
Q: Re-Orders
If you would like to reorder a past order from us follow these instructions. We retain logos and orders and will use these as templates for your new order.
1) Login in then review your order history; 2) Order product, indicate the old order number in the comment box; 3) email or enter only the new information in the engraving area.
Q: Are there engraving or logo charges, can I get a proof?
Engraving and logo setup (one logo) are included in all our awards . If you request a proof one will be emailed to you at no cost.
(Proofs can only be requested on your order form.) Proofs will increase your production time a minimum of one day. Proofs are sent by the next business day. If a customer does not reply within 3 business days we will produce the award(s) as is. Logos are not availabe for our signs/plates. For logos requesting vector format: Vector formats (non-bitmapped) acceptable are .CDR, .AI or .EPS, either MAC or PC formats. We cannot accept artwork created in other formats and saved in one of the above formats. Be sure to save all text as outlines or curves before sending. Artwork received in formats other than the above listed may result in additional charges and could delay your order. Additional logos will be charged a setup of $25 ea. A signature is considered a logo. Any subsequent signatures will be charged a setup fee of $12.00. Signatures must be done in black ink.
Q: How much text can I put on my award?
In the text area of each award there is a suggested maximum number of lines
of text that can be engraved. If you try to put too much engraving on the award it
may be difficult to read. A line typically is 4-6 words. Non-plaque awards are less, 2-3 words per line.
There are no additional charges for engraving.
Q: Do you ship outside the United States?
Yes we do, however if you want to ship outside the U.S. or Canada you must contact us first. Any duties are the responsibility of the customer.
Q: What are your shipping methods?
We use FedEx ground as our standard shipping method. Next day, 2 day and 3 day service are also available.
No delivery on Saturday and Sunday. We require a street address
for all deliveries. We do not ship to PO Boxes. For APO-FPO boxes there will be an additional $10 charge to your order. Alaska, Hawaii and Puerto Rico. shipments will be adjusted. Our free shipping policy is based on prepaid credit card orders over $100 in
product that are being shipped via ground within the continential U.S. All orders under $100 are charged a flat $9.95 for ground shipment. Multiple drop shipment services are available.
Q: Will I be charged for redelivery of my order?
Charges will apply to orders requiring reshipment due to incorrect delivery information by the customer.
If you provide an incorrect shipping address and our shipper corrects and delivers the package(s) you will
be charged an additional $10.
Q: Do I have to pay sales tax?
You will not be charged sales tax on your order. For orders shipped within NY State we will pay the sales tax. We do ask if you are a N.Y. tax exempt organization to email or fax your certificate to us.
Q: Do you accept purchase orders?
Using a credit card ensures you receive your order in the quickest amount of time. If you must pay with a purchase order we may be able to accommodate you. We accept purchase orders
from national organizations, educational institutions, government agenices, and large corporations. Others may qualify but need to complete our credit application. Use our 'contact us' form to request a purchase order account.
Q: Is Internet shopping safe?
Yes. We use state-of-the-art GeoTrustSSL encryption and identity verification, for the highest level of security.
GeoTrustSSL assures online visitors that credit card account numbers and other confidential information cannot be
viewed, intercepted or altered.
Q: What if I make a mistake on my order?
Engraving mistakes are checked for accuracy against customer supplied text and signed proofs. If we cause an error, we apologize and replace your items at our expense. Customer errors are replaced as quickly as possible and billed again with a courtesy discount. Customers are responsible for correct spelling of names and custom information on engraving proofs. Expedited shipping methods are available at customers expense.
Q: Can I change my order after receiving confirmation?
All sales submitted online enter our system and are sometimes processed immediately.
Therefore, any changes may be charged a fee for work done. Please confirm order quantities
and engraving before placing orders. Cancelled orders may result in production time charges.
Q: If an item is damaged or defective, what's your policy?
We ask that you inspect your order upon arrival, if there is any damage note it with the carrier immediately.
If you notice a defect notify us immediately. We will do everything possible to correct the situation to your
satisfaction. Since our products are made to your specific requirements they cannot be returned except for the above reasons.
Q: Explanation of customers order status:
QUEUED - order received and is being processed.
PROCESSED - order is in process or completed.
COMPLETED - order is completed and shipped.
DECLINED - credit card declined.
FAILED - customer cancelled order.
Q: What if I have more questions?
E-mail us through the "CONTACT US" on our web site. This is our internal email. Please include an order
number if known. If emailing us outside of this system always include your order number in the subject line or
specific information otherwise your email may not make it through our spam filters.
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